BetLabel Terms and Conditions

Welcome to BetLabel Casino. These Terms and Conditions govern your use of our website at www.betlabel.com and all services we provide, including our sportsbook, casino, live casino and mobile applications. By registering an account with us, you confirm that you have read, understood and agree to be bound by these Terms in full. Throughout this document, references to "we," "our" and "us" mean the Company, also referred to as BetLabel or bookmaker BetLabel, operated by Starsten Ltd., a company incorporated under the laws of the British Virgin Islands, registered at Quijano Chambers, P.O. Box 3159, Road Town, Tortola, British Virgin Islands, Company Number 2174149.

Who We Are and Our Licensing

We operate BetLabel Casino under a licence issued by the Kahnawake Gaming Commission, licence No. 01056, issued 13 May 2026, and this information is displayed in the footer of every page of our website alongside the GambleAware logo. Our sports betting section is presented as operating under a licence from the Curacao Gaming Control Board, and our Terms further state that our online casino products are licensed from Curacao eGaming. We are committed to transparency regarding our regulatory status, and where discrepancies exist between licensing statements published on different pages, the Kahnawake Gaming Commission remains the body to which unresolved complaints are escalated. Where these Terms are made available in languages other than English, the English version always prevails.

Eligibility and Account Registration

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to register an account with us. We do not accept registrations from residents of the following countries: United Kingdom, Russia, USA, Belarus, Latvia, Cyprus, France, Israel, Estonia, Ukraine, Lithuania, Malta, United Arab Emirates, Belgium, Cuba, Iran, North Korea, Sudan and Syria. You are responsible for confirming that use of our services is legal in your country of residence, as gambling laws vary and may change without notice. If we become aware that a customer resides in a country where use of our website is illegal, we may close the account and refund the remaining balance, less any winnings credited after the most recent deposit.

Each customer may hold only one account per family, address, e-mail address, IP address, credit or debit card, e-wallet or electronic payment method. When you complete BetLabel login procedures, you confirm that all information provided during registration is accurate and complete, including an activated phone number, which is required before bonuses and certain features become available.

Account Currency

Accounts may be denominated in CAD, EUR, USD, and a range of other currencies including cryptocurrencies. In exceptional cases, we permit a change of account currency upon written request to security@betlabel.com, subject to a 10% administrative charge and identity verification.

Our Games and Platforms

We offer a full range of entertainment through our BetLabel Casino platform, including sports betting, BetLabel live casino tables, slots, esports, virtual sports and our in-house BL Games collection. Our slots lobby includes categories such as Jackpot Game, Megaways, Cluster, Crash and Buy Bonus titles, supplied by numerous studios including NetEnt and Play'n GO. Our live dealer tables are supplied by Evolution and Playtech. We provide access to our services through desktop, a dedicated mobile version of the site, and native BetLabel app downloads for iOS and Android, so you can enjoy our BetLabel mobile casino wherever you are. Customers who use our BetLabel casino app regularly may qualify for standing app-activity promotions.

Bonuses and Promotions

We offer a variety of promotions, including a sports first deposit bonus and a casino welcome package spread across four deposits. Before making a qualifying deposit, you must opt in to one bonus type through your Account Settings or the Deposit page; switching bonus types or declining a bonus forfeits your right to further bonus offers, including any BetLabel no deposit bonus or BetLabel promo code no deposit bonus offers we may run. Each customer is entitled to one active bonus at a time, and all bonus types are disabled for cryptocurrency deposits.

From time to time we publish a BetLabel promo code or BetLabel casino promo code that can be entered during registration or on our Promo page, sometimes linked to a BetLabel promo code free spins offer. Any BetLabel casino promo code no deposit bonus we advertise is subject to the wagering requirements, minimum deposit thresholds, game restrictions and time limits published in our current promotional terms. We reserve the right to cancel bonuses and confiscate related winnings where we detect bonus abuse, including unusual betting patterns designed to extract bonus funds without genuine wagering activity.

Wagering requirements, excluded games, and the stop list of games ineligible for bonus wagering are published in the relevant sections of our Terms and are updated periodically. We encourage you to review current promotional terms before opting in to any offer.

Deposits, Withdrawals and Payment Processing

We accept deposits via Interac e-Transfer, Visa, Mastercard, MuchBetter, Skrill, NETELLER, bank transfer and a wide range of cryptocurrencies. Minimum and maximum deposit and withdrawal amounts depend on the payment method selected and are shown in our Payments section. We require that deposits originate from an account, card or wallet registered in your own name; third-party deposits and transfers between player accounts are strictly prohibited, and we will confiscate winnings obtained in breach of this rule.

Withdrawals are processed using the same method used for deposit, and we process withdrawal requests 24/7, typically within 5 business days, provided no disputes or verification issues apply. Maximum returns are limited to 60,000 EUR per bet, and any winnings above 10,000 EUR are treated as Big Wins requiring additional approval before payment. We may suspend withdrawals pending identity or payment verification, and accounts inactive for 3 months are blocked until unblocked via security@betlabel.com.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools including deposit limits, time-outs and self-exclusion, which can be arranged through live chat or by emailing block@betlabel.com. Our Customer Service team is available 24/7/365 via Live Chat to assist with responsible gambling requests. We also direct customers seeking further support to the Curacao FMA at fma-curacao.com.

Complaints and Dispute Resolution

If you have a complaint, you must raise it with us within 6 months of the issue arising, and you will have 4 weeks to respond to our correspondence regarding the complaint. Complaints cannot be logged within 1 week of a withdrawal. Should we be unable to resolve your complaint directly, you may escalate the matter to the Kahnawake Gaming Commission for independent review.

Governing Law and Amendments

These Terms are governed by the laws applicable to our licensing arrangements, and the English language version of this document always prevails over any translation. We may amend these Terms at any time, and continued use of BetLabel Casino following any update constitutes your acceptance of the revised Terms. We recommend checking this page periodically, as these Terms were last refreshed on 28/07/2026.

Contact Us

• Technical support and formal complaints: support-en@betlabel.com
• Security, account unblocking and currency changes: security@betlabel.com
• Queries and suggestions: complaints@betlabel.com
• Self-exclusion requests: block@betlabel.com

We value every customer who chooses BetLabel Casino, and our team remains available around the clock to answer questions about your account, our bonus offers, or any aspect of these Terms and Conditions.